Table of Contents
We collect information in a few different ways:
1. When you give us information or give us permission to obtain it
When you sign up or use our website, you give us certain information voluntarily by completing actions such as subscribing to our newsletter, responding to a survey, or filling out a form. When you register, you voluntarily provide additional information, such as your name, email address, phone number, home address, profile photos, and any other information requested at the time of registration. You can also choose to share with us personal preferences or additional photos.
2. We also get technical information when you use our website
Whenever you use any website, mobile application or other internet service, certain information is created and logged automatically. The same is true when you use Go Au Pair’s website. Here are some of the types of information we collect:
3. Our partners and advertisers share information with us
We also get information about you and your activity outside of our website from our advertising partners and other third parties we work with, or other publicly available sources. For example, online advertisers or third parties share information with us to measure or improve the performance of our ads on other websites. This includes information about your visits to an advertiser’s site, or information about your interests from a third party service, which we might use to help show you ads on other websites.
What we do with the information we collect:
We use the information we collect to provide a Service to you; in other words, to help facilitate and maintain a Match. We’re committed to showing you content that’s relevant, interesting and personal to you. In order to do that, it’s necessary for us to use your information to:
Recommend the best Match and cultivate the best possible experience for you with Go Au Pair.
Respond to your questions or comments.
In addition, and for similar reasons, we have a legitimate interest in using your information in these ways. It is also fundamental to the nature of the Service we provide. In short, it’s necessary for us to do these things in order to make the Service relevant, interesting and personal to you like we promised, and it’s in both of our interests for us to do that.
We also have a legitimate interest to improve Go Au Pair’s website and processes, maintain our relationship with you, and protect users. We both benefit when we use your information to:
- Suggest alternatives for a potential Match. For example, if you need an Au Pair who can drive your kids to and from school, we may suggest Au Pairs with the best driving experience.
- Help you get in touch with a potential Match. For example, our online community can help facilitate communication between Host Families and Au Pairs during the Match process.
- If you are a Host Family, your profile (including contact information) is only available to the Au Pair(s) with whom you choose to share it. Even when you share your profile with an Au Pair, we protect your privacy by keeping certain information, such as your full address, confidential.
If you are an Au Pair, your profile (including your home country and your contact information) is visible to all Host Families in the community. This is meant to help families who would be a good Match find you in the community and contact you right away. However, to protect your online privacy, certain information, such as your full address, remains confidential unless you choose to share it.
For example, by logging how often people interact with the Au Pairs our staff has suggested, we can better understand Host Families’ needs and which suggestions have been successful.
Improve our website and business processes and offer new features.
For example, when you register on our site, we send tips and/or surveys to help you understand your own needs and expectations. This helps ensure you’re finding the best possible Match. Because the Department of State requires agencies to keep Host Families and Au Pairs informed of and compliant with regulations, many of these communications are mandatory.
We provide detailed information to Host Families and Au Pairs about J-1 Visa regulations and your rights in the program. However, you are welcome and encouraged to learn more about the official regulations for the Exchange Visitor Program.
We may also receive requests from law enforcement authorities like the police or courts. In the rare case of a valid subpoena, court order, or search warrant, we cooperate with law enforcement to ensure our Host Families’ and Au Pairs’ safety.
In addition to the specific circumstances above, we’ll only use your information with your consent in order to send you marketing materials by email, U.S. mail, or through our online community. Each time we send you marketing materials, we give you the option to unsubscribe.
Transferring your information:
Go Au Pair is a worldwide service. By using our products or services, you authorize us to transfer and store your information outside your home country, including in the United States, for the purposes described in this policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.
For all transfers of your information from the EEA to the US, Go Au Pair is certified under Privacy Shield and follows its principles. Learn more about Privacy Shield and the principles.
Where we share information we receive under Privacy Shield with third parties, we’re responsible for making sure those third parties also comply with Privacy Shield, unless we can prove we’re not responsible for the damaging event.
If you are a user in the EEA and have a question or a complaint about Go Au Pair and Privacy Shield, please contact us. If we’re not able to resolve the issue, Go Au Pair will cooperate with the JAMS Arbitration and Mediation Service. This provides an independent dispute resolution service for Privacy Shield complaints in the US. In certain circumstances, and if the dispute resolution process still doesn’t resolve the problem, users in the EEA may pursue binding arbitration. Go Au Pair is also subject to the investigatory and enforcement powers of the Federal Trade Commission.
Where we transfer information from the EEA to a country that doesn’t provide an adequate level of protection, we’ll only do so under appropriate safeguards to protect your information, like standard contractual clauses, or Privacy Shield certification.
Choices you have about your info:
Our goal is to give you simple and meaningful choices regarding your information. If you have an account with Go Au Pair, you should know that certain information is required to participate in the Au Pair program.
Options you have regarding cookies:
- For more information, please see our Cookies Policy.
Also, we support the Do Not Track browser setting and you can learn more about how it affects our collection and use of offsite data.
- You also have choices available to you through the device or software you use to access Go Au Pair. For example:
- The browser you use lets you control cookies or other types of local data storage.
- Your mobile device lets you choose how and whether advertising identifiers and other data is shared with us.
To learn more about these choices, please see the information provided by your device or software provider.
Information you voluntarily submit:
All U.S. Au Pair agencies designated by the Department of State are required to keep certain information on file at all times. This includes, but is not limited to:
- permanent home address,
- the names and ages of all residents (including children and extended family members),
- photographs of the home’s interior (particularly, the bedroom that will be given to your Au Pair),
- childcare needs & the hours you will want your Au Pair to work,
- other information relevant to the program.
Host Family information is only visible to Au Pairs with whom the family has voluntarily chosen to share their profile. Even when you share your profile with an Au Pair, certain information remains confidential.
- home country and address
- age and childcare experience
- photographs (an introductory video is also encouraged)
- other information relevant to the program.
Au Pair information is visible to all Host Families who have completed and submitted a profile through the online community.
How and when we share information:
Anyone can see the public boards and Pins you create and the profile information you give us. We also make this public information available through what are called APIs (basically a technical way to share information quickly). For example, a partner can study what their most popular Pins are or how their Pins are being shared on Go Au Pair by using a Go Au Pair API. Some of the ways we use your information require us to share information with third parties, so we can provide your Go Au Pair experience, make sure our customization is effective and comply with laws that apply to us. We share your information with:
Law enforcement agencies or government agencies. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Go Au Pair; or to detect, prevent, or otherwise address fraud, security or technical issues.
Our wholly-owned subsidiaries and affiliates. If we were to engage in a merger, acquisition, bankruptcy, dissolution, re-organization, or similar transaction or proceeding that involves the transfer of the information described in this Policy, we would share your information with a party involved in such a process (for example, a potential purchaser).
We also share media submitted in compliance with our Media Policy.
How long we keep your information:
Due to Department of State regulations, we keep application and profile information indefinitely. This helps us uphold Federal regulations and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf.
You may request to have information removed from our database at any time. Please be aware that doing so may make you ineligible for participation in the Au Pair program.
If you are already a participant in the Au Pair program, as an Au Pair, your information may also be subject to your home agency’s policies and/or your home consulate’s regulations. Additionally, as either an Au Pair or a Host Family, your options may be limited by Department of State regulations, and removal is subject to the discretion of both The Company and the Department of State. To request having information removed, please contact email@example.com.
Our policy on children’s information:
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Participation in the program, such as filling out an application and submitting media online, is also considered consent to collect your information.
You have options in relation to the information that we have about you described below. To exercise these options, please contact us. If you’re an EEA user, you can:
- Access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for it.
- Have your information corrected or request to have it deleted. If you have problems updating the information or if you would like us to delete it, contact us.
- Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails. Please be aware that we may be required by the Department of State to keep certain information on file indefinitely. Contact us for more details.
- If you opt out of receiving marketing messages from us, we may still send you newsletters and updates about your account, including mandatory communications. If you do not Match, you can opt out of receiving communications. We try to limit the marketing materials we send (we hate spam, too!) and we only send you marketing material if you’ve agreed to it. If you’d rather not receive marketing materials, you can easily unsubscribe at any time.
- Have the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it’s technically feasible.
- Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission in Ireland or with your local supervisory authority.
How we make changes to this policy:
We may change this policy from time to time and if we do, we’ll post any changes on this page. If you continue to use Go Au Pair after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.
The best way to get in touch is through our Contact page. If you live in the United States, Go Au Pair is responsible for your information. You can contact Go Au Pair at 151 E 6100 S, Suite 200, Murray, UT 84107, USA.
If you live outside the United States, both Go Au Pair and your home agency are responsible for your information. You can contact us at the above address, and we can help put you in touch with your home agency if you no longer have their contact information.
Effective Date May 25, 2018
(Last updated May 25, 2018)
What we share
Any media you’ve shared with us, as further outlined later on this page, may be shared with any of the parties defined as The Company, for the purpose of media use only.
We share media with our partners solely for the purpose of promoting and supporting the Au Pair program. This includes recruiting new Host Families and Au Pairs, both in the United States and overseas.
If you give us your media, we may use it to promote the Au Pair program and recruit new participants. We love to share your stories and show the world what an amazing, life-changing experience people have had!
We only share your media to ensure participants have the best experience possible. This includes educating participants about the core values of the program and the tools they need to succeed.
How Media is Submitted
Media submitted to The Company, by using any of the actions named throughout the rest of this document, may be used for marketing activities, to promote the Au Pair program both in the United States and overseas, to recruit new Host Families and Au Pairs, to support our messaging to participants, and to illustrate the fulfillment of the mission of the Department of State.
Submitting a Host Family or Au Pair Profile
The information you submit with your Host Family or Au Pair profile becomes proprietary to Go Au Pair (this is also outlined in your Agreement). By submitting pictures with your profile, you do so with the understanding that your pictures may be used:
- To draw community members to your profile & help you match
- In marketing materials designed to help you find a match
- Only those who’ve registered with Go Au Pair can see your profile, and we only share the information that’s necessary to help you find a match.
The Company considers all of the following as actions which grant permission to share media:
- Posting on Go Au Pair’s Facebook wall
- Posting to Go Au Pair’s Facebook Groups
- Tagging Go Au Pair, the Au Pair Sis, Local Area Representatives, or Placement Coordinators on any social media platform
- Using contest-specific hashtags in a post or following contest guidelines in a post
- Using #goaupair on any social media platform
- Publicly sharing media with Go Au Pair in any fashion
- Other actions specified in contest rules or separate agreements
If you publicly share media with Go Au Pair, it implies a desire to share this media with the greater public.
Cultural Events & Family Day Events
Local Area Representatives help orchestrate cultural events and Family Day events. Media taken during these events may also be used for promotional purposes.
- Video footage of the event
- Photos taken at the event
- Statements provided by Au Pairs about the experience (must be freely given by the Au Pair)
- Videos and photos sent to the Local Area Representative by the Au Pair(s) during or after the event
- Footage taken at cultural events may be used to promote the program
Other Events Hosted by Go Au Pair
Photographs and videos may be taken during events hosted by Go Au Pair, including but not limited to conferences, parties, workshops, and family day events. Anyone in attendance may be photographed or recorded at these or any other events hosted by The Company.
All media gathered from events hosted by Go Au Pair is proprietary. By attending an event, you agree to appear on video and/ or have your picture taken, and understand that this media may be used in The Company’s marketing materials.
The Company frequently sends out surveys that help us improve our internal processes, which in turn helps us provide the best possible experience for each placement. Survey answers may be shared anonymously. This includes, but is not limited to, locations such as:
- Marketing & advertising materials
- Social media
- The Company’s website
By taking a survey sent out by The Company, you agree to have your answers shared anonymously.
Many of our community members have chosen to participate in interviews with our staff. Some of these interviews were conducted in private, others on a public platform such as Facebook Live. Some interviews are confidential, and the interviewer is required to disclose whether your interview will be accessible to the public before conducting the interview.
The interviewer is also required to disclose how the interview will be conducted, if and how it will be recorded, and how it will be shared.
If you agree to a Facebook Live or Google Hangouts interview, your interview will be broadcasted live, and indefinitely afterward will be public content hosted on Facebook, YouTube, and any other platform(s) deemed appropriate by The Company.
If you agree to a phone interview, your interview may be recorded. If you have specified that you prefer your interview to be confidential, it will not be shared. However, The Company may record the conversation for the purpose of improving internal operations. If this is the case, it will be disclosed to you at the time of the interview.
Any media voluntarily submitted to The Company in any format, including via:
- The Company’s online community
- Social media
- Social media messaging
- U.S. mail
- Any method currently known or yet to exist
If you send pictures or video depecting your experience, unless stated otherwise, we may reasonably conclude that you want the media to be shared.
Maintaining Your Family’s Online Privacy
Truly protecting your family’s online privacy means that you must take action on your end, as well. We strongly recommend acquainting yourself with your social media privacy settings. If your kids have social media profiles, email addresses, or cell phones, we recommend looking into their privacy settings as well. Share your privacy wishes with your Au Pair, and take measures to keep your online accounts secure.
When considering images ad video for one of our contests, also consider the following:
- What’s in the background of your photos?
- Are your kids wearing school t-shirts or other identifying info?
- Are the kids appropriately dressed?
- Does the media or nomination letter share too much information about your family’s schedule?
What to Submit if You Don’t Want Your Children’s Faces Shared Online…
If you want to take every precaution when it comes to online safety, you can still participate in our contests.
A minimum of one image is required for every contest, and video is strongly encouraged. This is because people identify with images and video more strongly than text.
Even if you don’t want your children’s likenesses to be shared online, you can still help us strengthen the message of your story with images and video. Here are some ideas for capturing media that protects your children’s privacy:
- Picture of Au Pair & kids hugging
- Au Pair tossing kid into the air
- Images or video of Au Pair & kids playing, recorded from a distance
- Images or video of Au Pair’s & kids’ hands or feet (e.g., playing a game, running, holding hands)
- Audio recordings of Au Pair & kids laughing/ talking together
- Images/ video shot from behind, or showing partial faces only
All Media Submitted To Go Au Pair Through Any of the Above Methods Becomes Proprietary
Proprietary media may be used marketing materials as specified above. If you send media to The Company, you can reasonably assume it will be used, unless you specifically state otherwise in writing.
By submitting media to The Company, you waive any and all claims of rights to that media. You also agree to have your likeness and any variations of the media you submitted featured in marketing materials in the ways specified above. If Go Au Pair wishes to use media in ways not specified above, we will obtain written permission first.
You also give Go Au Pair the right to produce, exhibit, publicize, and otherwise use the media you’ve submitted, in the methods specified in the above sections, by any lawful methods or means now or hereafter known, including the right to edit and portray media as Go Au Pair sees fit.
By submitting media that includes the likeness or names of your children, you give Go Au Pair permission to share this information across our marketing platforms in the ways specified above. By submitting media that features people outside of your immediate family (for example, your Host Parents, Host Kids, your Au Pair, or other Au Pairs), you certify that you have obtained permission from all parties featured in the media you submit, and take full responsibility for any potential protest of usage.
Go Au Pair is compliant with the Child Online Privacy Protection Act (COPPA). This means at any time you can revoke media permissions for images and video featuring your children, even after you’ve agreed to our media release. Revocations must be submitted in writing to firstname.lastname@example.org. Please note that retracting permission from contest materials may compromise your eligibility to win or redeem prizes. When permission has been revoked, we request that parents give us 5-7 business days to remove the media. We will make every reasonable effort to remove the media wherever we shared it online.
Please keep in mind that once your media has been shared online, it might exist forever on the internet. It’s easy for a third party to save an image or take a screenshot, and Go Au Pair cannot control, nor can we be held liable for, the behavior of third parties.
Our international partners (usually, the Au Pair’s home agency) also share the media that’s submitted to contests, for the purposes of recruiting Au Pairs. While they are diligent in honoring our requests, they are a separate entity from Go Au Pair and we cannot guarantee perfect compliance.
If your media is featured on social media sites, The Company will simply remove it. Be aware that if your statement of refusal includes information submitted in your profile, this may result in The Company removing your profile from the community, as the information requested in your profile is necessary to facilitate the Match Process.
If you want certain media kept private, please click here to send a written notice.
Updating this policy
We may change this policy as necessary. If the policy changes, we will update this page. If you continue using The Company’s online community and engaging with The Company online, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or obtain your consent, as required by law.
Effective May 14, 2018
(Last updated October 16, 2018)
General Health & Safety
Exercise, games, crafts and cooking are fun activities for you and the children you care for and are likely childcare tasks you perform every day. Here are some important reminders and tips to keep in mind when you engage in these activities.
Exercise can be about pushing yourself to the limit but it’s important to participate in exercise activities which match your fitness abilities. The same is true when exercising with children. To stay safe, choose exercises appropriate for the age of the child and matching your individual fitness level. If at any time while exercising you or the children feel unwell, become injured, or just stop having fun – stop immediately.
Be smart and plan ahead. Consider weather conditions and bringing supplies like food and water, sunscreen and bug spray.
Always put safety first! Getting hurt is the fastest way to end the fun. Know the risks and potential hazards of the activities you engage in, be aware of your surroundings and environment and remember children at different ages have different safety concerns.
Supervise activities so there’s no accidental damage to the Host Family’s property.
Know any food allergies the children may have or any food restrictions your Host Parents might have for their children. Always get permissions before making an exception.
There are many kitchen gadgets and household appliances available. Be sure you know how to properly and safely operate appliances before use. If you are ever uncertain, ask your Host Parents or check online for instructions.
Keep the children in mind
The safety and well-being of children (minors less than 18 years of age) is a serious and important matter all over the world and especially in America. Here are some important reminders and tips specifically dealing with children:
We encourage all Au Pairs to frequent the social sites but remind you to always put your work and the children you care for first. You are expected to make the children and your child care responsibilities top priority during working hours so resist temptation and save all your social engagements until after work is over.
Remember, you are adults and the things you read, watch, listen to and say may not be appropriate for the children you care for. Always take care with your computer, magazines, books, movies, games, music or any other adult material which may not be suitable for kids.
Remember, your friends are also adults and the things you talk about may not be suitable for kids. Be mindful of the things you write on social sites, in emails, text message, chat and of verbal conversations you have over the phone, through video conferencing, or in person which may not be suitable for kids.
Most medias in America include parental discretion rankings and other warnings specifically for children. Learn more about how these rankings work across various medias and if you are ever unsure, ask your Host Parents.
TV shows = http://transition.fcc.gov/vchip/
Be especially careful with information, photographs or videos you have which contain your Host Family’s children. Check with your Host Parents before sharing photos or videos of their kids on social sites to learn if they have any restrictions. Never take a suggestive or inappropriate photograph or video of a child.
Online privacy and safety for you and your Host Family
Social sites like Facebook and Instagram are a great way to have conversations, meet people and share memories. Here are some important reminders and tips when interacting on social sites:
Be familiar with the privacy settings on each social platform. It is your responsibility to know who will see the things you write and the pictures you post before you write or post them
Go Au Pair owned or managed social sites are visible to the public and adhere to the respective privacy settings within each platform.
Be extremely careful with contact information for you, your Host Family or the children. Contact information can include home address, emails, phone numbers, Skype or messenger names, etc. For the safety and privacy of you and your Host Family, any contact information posted in a public location on a social site owned or managed by Go Au Pair will be immediately removed.
Do not share inappropriate personal information about yourself, your Host Family or the children on social platforms. Inappropriate personal information may include details about children or parent behavior, family or marital issues, details on romantic relationships, etc. For the safety and privacy of you and your Host Family, any inappropriate personal information posted in a public location on a social site owned or managed by Go Au Pair will be immediately removed.
Although meeting new friends is one of the main reasons to participate on social platforms, be careful who you meet and engage with both online and offline. Remember, for your safety and as part of obeying the regulations from the U.S. Department of State, Go Au Pair pre-screens both Host Families and Au Pairs participating in the Au Pair program. Do not work with families or Au Pairs who advertise on social platforms without confirming they have been approved by a regulated Au Pair agency.
Content available publically on social sites owned or managed by Go Au Pair is considered public information may be used by Go Au Pair on our website and in other marketing materials. Videos and pictures will not be used by Go Au Pair without written consent.
Remember who you represent. Inappropriate, suggestive, illegal, lewd, sexual, prejudice, or derogatory comments, photos, or videos not only make you look bad but negatively represent your family, your friends, your country and all persons involved with the Au Pair program. Use common sense before you share.
Any activity on Go Au Pair owned or managed social sites which do not support the mission of the Department of State’s J-1 program, Go Au Pair, or Au Pair Sis may be removed.
Effective January 1, 2016
(Last Updated May 25, 2018)
Cookies on Go Au Pair’s Website
What’s a cookie?
When you go online, you use a program called a “browser” (like Apple’s Safari or Google’s Chrome). Most websites store a small amount of text in the browser—and that text is called a “cookie.”
Cookies let you log in and out of our community.
Cookies are just one way we protect you from security risks. For example, we use them to detect when someone might be trying to hack your account or spam our online community.
There are a few ways you can choose how cookies are used on our website:
Your browser probably gives you cookie choices. For example, most browsers let you block “third party cookies,” which are cookies from sites other than the one you’re visiting. Those options vary from browser to browser, so check your browser settings for more info.
Some browsers also have a privacy setting called “Do Not Track,” which we support. This setting is another way for you to decide whether we use info from our partners and other services to customize our website for you.
Effective May 25, 2018
(Last updated May 25, 2018)
Every year, we hold contests that ask participants to submit content about their experience in the Au Pair program. These experiences are very personal, and while it’s obvious that this content helps us with marketing, we also want to be transparent about how we use the media that’s submitted.
Your nomination is extremely important, not only to us, but to other participants. Your story helps us share the important message of love that participants so often experience in the Au Pair program.
We will never share identifying information.
Parents often express concerns about child privacy. Nomination letters and media sometimes include identifying information, and as of October 2019, it’s Go Au Pair’s policy to proof all submitted media for such identifying information. To the best of our ability, and to protect program participants, we will remove identifying information from submitted media, such as:
- Last names
- City of residence
- Phone number
- Birth dates
- School names
- House numbers
- License plate numbers
- Parents’ current employer or past work places
- Identifying information about friends or family members
Additionally, to prevent strangers from discovering your identity, Go Au Pair will never tag Host Families or Au Pairs in a social media post quoting from your nomination. You may tag yourself or tag one another if you’d like. Please be aware that we cannot prevent other people from tagging you in a post.
These practices prevent the public from seeing your last name in association with your story.
Where & How Go Au Pair Shares Contest Media
Your stories are vital for helping us spread awareness about this incredible, life-changing program. So many participants consistently have the amazing experience you’ve had, and we want to help more people have that experience, too.
As a result, the stories we collect from contests often become our core marketing materials for that year. This is an amazing thing, because it means that 1) The story you’ve shared with us is very compelling; 2) You’ve achieved something great during your time in the Au Pair program & we want to recognize that achievement.
Your story not only helps us recruit more participants, but also supports our messaging and sets the tone for new families, so they don’t come into the program thinking it’s just another childcare arrangement. (As you know, it’s so much more than that).
This means we typically share contest media in the following places:
- Social media posts & ads (mostly Facebook, Instagram, Pinterest, & YouTube)
- Email campaigns
- News articles
- Blog posts
- Banners, flyers, and print materials
Wait… the news?!?
Not every nomination makes it into the news. However, the news sometimes shares quotes and images from the nomination media featured on our website. Go Au Pair never shares identifying information such as last names, and we will make reasonable efforts to notify you if your story has been shared by the news.